General Terms and Conditions

Application

1.1.These terms apply to the sale of products published on the website https://aurora-bloom.eu/. By using these websites, the User of the https://aurora-bloom.eu/ website (hereinafter referred to as the Buyer) confirms that they are familiar with and agree to the General Terms and Conditions of Business and Purchase. It is considered that by placing an order, the User fully accepts the General Terms and Conditions of Business and Purchase. By using these websites, the User confirms that they are familiar with and agree to the General Terms and Conditions of Business and Use. The holder of all rights to the website aurora-bloom.eu is the company Sirius Dynamic d.o.o. (hereinafter referred to as Sirius Dynamic).

SIRIUS DYNAMIC d.o.o.

Address: Pristava 2a, Pazin

Email: info@aurora-bloom.hr

Company Registration Number (MBS): 070184811

1.2. In light of these provisions, a consumer is any natural person who enters into a legal transaction for a purpose that is not attributable to their commercial or independent professional activity. An entrepreneur is any natural or legal person or legal entity capable of acting who, when concluding a contract, acts in the course of their commercial or independent professional activity.

Product Offer and Order

2.1. Presenting products through our online store is not a legally binding offer but merely an invitation to the buyer to make an offer themselves.

Purchase Procedure

3.1. The buyer may, without obligation, select products from the seller’s range and add them to the so-called “shopping cart” by clicking the “Add to Cart” button.

3.2. The buyer can conclude the ordering process by clicking the “Checkout” button within the shopping cart.

3.3. By clicking the “Buy” button, the buyer commits to purchasing the products in the shopping cart. Before submitting the order, the buyer can change and review the data at any time. Mandatory fields are marked with an asterisk (*).

3.4. The seller then sends the buyer an automatic order confirmation by email, detailing all purchase details and which the buyer can print. The automatic order confirmation is only proof that the seller has received the order but does not constitute a sales contract. The sales contract is deemed concluded only when the seller sends, delivers, or confirms the shipment of the ordered product to the buyer within 5 working days by additional email, sales contract, or invoice.

3.5. If the buyer pays by proforma invoice, the bank details and payment request are specified in the sales contract. If the buyer does not make the payment within 5 working days of order confirmation, the sales contract is deemed void, and the seller is not obliged to deliver the product. In this case, the order is canceled without further consequences for the seller and the buyer. By paying by proforma invoice, the product can be considered reserved for a maximum of 10 days.

Prices and Delivery Costs

4.1. The price stated by the supplier in euros represents the gross value of the product and includes the statutory value-added tax. The price displayed in the order includes the actual delivery costs. Delivery costs are shown in real amounts or flat rates. VAT rates may vary depending on the product category.

Payment Terms

5.1. The product becomes payable upon conclusion of the sales contract (order). Payment is considered timely if the amount is transferred by the due date. When ordering, the buyer can choose between three available payment methods: proforma invoice/bank transfer, card payment, and cash on delivery.

5.2. If the buyer chooses bank transfer as the payment method, the transfer order must be submitted within 5 working days of receiving the order confirmation. The buyer is responsible for any delay in payment to the seller’s account, unless the delay is due to the bank. Delivery takes place upon receipt of payment.

5.3. The invoice is sent exclusively by email. When purchasing through the online store, the invoice is sent with the order confirmation.

5.4. In the case of bank transfers from countries that are not part of the Single Euro Payments Area (SEPA), the buyer bears the costs of additional transfer fees.

5.5. Cash on delivery is paid exclusively in cash, to the delivery person upon delivery to the specified address. If the recipient is unable to receive the shipment at the defined delivery address at the time of delivery, the delivery person leaves a notice of arrival of the shipment.

5.6. In the event that the buyer purchases the product as part of their entrepreneurial activity, the seller reserves the right to allow the buyer to pay upon receipt of the product under certain conditions. In this case, the payment to the seller’s account must be made no later than on the due date.

5.7. There is no right to set-off, except in the case of a legally justified counterclaim or with the written consent of the seller.

5.8. In some countries, there may be differences in the exchange rate if payment is made in another currency. In such cases, the seller calculates the price according to the exchange rate of the European Central Bank on the day of payment.

 

Late Payment

 6.1. In case of late payment, the seller has the right to charge statutory default interest at a rate of 4% above the base rate. If the buyer acts within the scope of their entrepreneurial activity, the default interest is 9.2% above the base rate.

6.2. In addition to charging statutory interest, the seller also has the right to compensation for damages caused by the buyer’s fault, especially necessary costs incurred due to appropriate extrajudicial collection of claims, provided that the costs are proportionate to the claims.

6.3. In the event of late payment, our company has the right to charge compound interest from the date of product delivery. Unless otherwise agreed, this interest rate is 4% per annum.

Delivery

7.1. Delivery is made without delay, i.e., no later than 5 working days after receiving the order. If the delivery is delayed by more than two weeks, both the buyer and the seller have the right to terminate the contract. Delivery follows after the buyer fulfills all contractual obligations. This generally refers to payment of the entire invoice amount.

Product Availability

 8.1. If a product ordered by the buyer is permanently unavailable, and the order button for that product has not yet been deactivated, the supplier informs the buyer in the order confirmation. In this case, the sales contract cannot be concluded. The seller promptly refunds the paid amount to the buyer. Instead of a refund, the buyer can request another product of the same value from the seller.

8.2. If a particular product is temporarily unavailable, the seller will inform the buyer in the order confirmation. In this case, the buyer is not required to terminate the contract; rather, when the product becomes available again, they have the right to precedence in product delivery, depending on the chronological order of all payments by other buyers.

Transfer of Risk in Product Delivery

9.1. In consumer transactions where the product is shipped to the customer, the risk of loss or damage to the customer passes only when the product is delivered to the customer or to a third party authorized by the customer, other than the carrier.

9.2. However, if the customer chooses the carrier himself and does not use the delivery option offered by the seller, the risk passes to him at the moment when the carrier takes over the product. Unless otherwise agreed, the customer acquires ownership of the product at the same time as the risk is transferred.

9.3. In consumer transactions, the risk of loss or damage to the product passes to the customer upon delivery. When the product is delivered to a customer who purchases the product in the course of his business activity, the risk passes to the customer upon delivery to the selected service provider.

Liability

10.1. The seller bears unconditional responsibility for gross or intentional breach of obligations assumed under the contract. In transactions with customers who purchase the product in the course of their business activity, the customer bears the burden of proof in the case of minor and major negligence.

10.2. In the case of minor negligence, the customer is not entitled to claim compensation for damages. However, this does not apply to claims for damages for bodily injury, breaches of contractual obligations that are necessarily required to achieve the objectives of the contract and – in consumer transactions – for damage to products purchased for further processing. This does not apply to the customer’s claims for damages.

10.3. If liability is not excluded or limited, this also applies to the personal liability of the employer, employees, representatives and agents of the seller.

Retention of Title

11.1. All contracts between the customer and the seller are concluded with retention of title. The de livered product remains the property of the seller until the customer has paid the full purchase price. If the customer receives the product despite non-payment, he bears the risk of depreciation or loss of the product until the invoice is paid.

Warranty and Guarantee

12.1. The products displayed in the online store are subject to a statutory warranty. Furthermore, the product descriptions in the catalogs or in the online store do not carry an additional warranty or guarantee.

Consumer’s Right to Cancel the Contract

13.1. A customer acting as a consumer may, within fourteen working days of receipt of the goods, cancel a contract concluded at a distance or outside business premises without giving any reason.

13.2. The deadline for cancellation of the contract begins on the day on which the customer or a third party authorized by him, other than the carrier, takes possession of the product. If the customer has ordered multiple products in one order that are delivered separately, the deadline begins on the day on which the customer or a third party authorized by him, other than the carrier, takes possession of the product that was last delivered. It is sufficient for the customer to submit the request for cancellation of the contract within the deadline. The decisive date is the date of the postmark.

13.3. The request for cancellation of the contract can be sent by e-mail to [uklonjena adresa e-pošte] or by mail to the seller’s address. The customer can use the attached form for cancellation of the contract, but is not obliged to do so.

13.4. The right to cancel the contract does not apply to products made to the customer’s specifications or adapted to their personal needs. It also does not apply to products that are delivered sealed, if the seal is removed after delivery. Finally, it does not apply to products that are perishable or have a short shelf life.

13.5. A valid cancellation of the contract by the customer has the consequence that the money paid for the product, including the delivery costs for standard delivery, must be refunded to the customer immediately and at the latest within fourteen days of receipt of the notification of cancellation. Upon cancellation of the purchase contract, unless the seller offers otherwise, the refund of the purchase price may be deferred until receipt of the goods or the provision of evidence of the return of the product, depending on whichever occurs earlier.

Vrh obrasca

13.6. The refund to the customer is made in the same way as the customer paid the money, without charging interest on arrears. Furthermore, the seller will not refund the additional costs of special delivery.

13.7. The customer must return the product to the seller without delay, at the latest within fourteen days from the date of submitting the request for cancellation of the contract. The return of the goods is made by mail. The product is considered to be returned on time if it is proven that the shipment was sent within the specified period.

13.8. The customer must return the received product in the original packaging together with the accessoris to the address Sirius Dynamic d.o.o., Pristava 2a, 52 000 Pazin.

13.9. The consumer bears all direct costs of return.

Storage of the Contract Text

14.1.The seller stores the contract text of the order. You can access the general terms and conditions of business via the internet.

14.2. After placing an order, the customer receives a confirmation of the order with all the details to their e-mail address. Furthermore, the seller sends the customer a Notice of the Right to Cancel after the order has been placed.

Privacy

15.1.The customer’s personal data is processed for the intended purpose and in accordance with legal regulations.

15.2. The personal data that the customer makes available to the seller within the framework of the order is used for the purpose of executing the purchase contract. The seller accesses the data confidentially and assigns it exclusively to third parties that are necessarily involved in the ordering, payment and delivery process.

15.3. The customer has the right to obtain information from the seller about how their personal data is used, if they so request. Furthermore, the customer can request the correction of inaccurate data, as well as the blocking and deletion of data for which there is no legal obligation to keep.

15.4. Additional information on the nature, scope, location and purpose of the collection, processing and use of personal data by the seller can be found in the Privacy Policy.

Change of Customer’s Address

16.1.The customer is obliged to notify the seller of any change in their residential or business address if both parties have not fulfilled their contractual obligations. If such a notification is not received, all requests received at the last known address will be considered valid.

Copyright

17.1. Plans, sketches or other technical documents remain as samples, catalogs, brochures, illustrations and the like as the intellectual property of the seller; the customer has no right to use or exploit them.

Right of Return

18.1.Except in the case of a consumer transaction, in the case of a justified complaint – except in the case of cancellation – the customer is not entitled to a refund of the entire amount but only to a corresponding part of the amount of the gross invoice amount.

Prohibition of Further Processing

19.1. Products purchased from the seller may only be further processed if this is in accordance with all legal regulations.

Applicable Law and Language of the Contract

20.1. The law of the Republic of Croatia applies, excluding the UN Convention on Contracts for the International Sale of Goods and the reference rules of international private law. The exception is the mandatory consumer protection rules of the state in which the consumer has their residence or habitual residence. The language of the contract is Croatian, and the implementation of the contract also takes place in Croatian.

Jurisdiction and Place of Performance

21.1.The place of jurisdiction and place of performance is the residence of the seller if the customer is an entrepreneur, a legal entity under public law or a special fund under public law. For consumers, the statutory provisions apply.

Inquiries for Webshop and Orders

22.1.For all inquiries related to the webshop and orders, please contact us at the e-mail address: info@aurora-bloom.eu